How can we help?

You can enter your promo or discount code at checkout before completing payment.

Steps to apply a code

• Add your items to the basket.

• Go to Checkout.

• Enter your code in the Discount code or gift card box.

• Click Apply and the total will update.

Things to check

• Codes may have an expiry date or product restrictions.

• You can only use one discount code per order.

• Check spelling carefully- codes are case sensitive.

Healthcare practitioner referrals

• If your practitioner gave you a code, apply it on your first order only.

• After that, the discount will be automatically applied whenever you log in and place future orders.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

At the moment, you can’t update your order online. If you need to add or remove items, please contact us directly.

Current process

• Call or email our office to request changes.

• We can update your order if it hasn’t already been packed or dispatched.

• Once an order is complete, no further changes can be made.

If you need more help
📧sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

We accept most major payment methods, including credit/debit cards and PayPal.

Available payment options

• Visa

• Mastercard

• PayPal (includes American Express when selected through PayPal)

• Apple Pay / Google Pay (via express checkout)

American Express

• Amex is not accepted directly through Shopify Payments.

• You can still use Amex if you select PayPal at checkout.

Express checkout options

• You may see buttons for Shop Pay, Apple Pay, or Google Pay at the first step.

• These are just “express” shortcuts- you can always continue to the next checkout stage to use other payment methods.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

We occasionally share promo codes through newsletters, special offers, or practitioner referrals.

Ways to receive a code

• Email newsletter - sign up to hear about promotions and seasonal offers.

• Special promotions - codes may appear on our website or in campaigns.

• Healthcare practitioners - if your practitioner refers you, they may give you a code to use on your first order. After that, the discount is applied automatically when you log in.

Things to know

• Codes may have expiry dates or product restrictions.

• Only one discount code can be used per order.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

Once an order has been placed, the billing details linked to the payment cannot be changed. This is because they are passed directly to the payment provider such as your bank or PayPal for security reasons.

What you can do

• If you entered the wrong billing address, do not worry. This will not affect delivery, as parcels are always sent to the shipping address.

• If you need to update your card details or PayPal account, you will need to do this in your account or with your bank, then use the updated details for future orders.

• For subscriptions, log into your account and click on the Subscriptions tab. From there, you can update your billing information for recurring payments.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

We do not offer price matching. Our prices are consistent across our website and other sales channels.

Things to know

• Prices are set to be fair and consistent for all customers.

• We do not match prices from other brands or retailers.

• Any discounts or promotions will be shown on our website or shared through official channels such as newsletters.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

You can download your invoice directly:

1. Log in to your account.

2. Go to Order History.

3. Select the order and click Download Invoice.

If you checked out as a guest, contact us and we’ll email your invoice.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

• Please check your spam or junk folder.

• Make sure you entered the correct email address at checkout.

• If you still can’t find it, log into your account to view recent orders.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

• If your order has not yet shipped, you may be able to update your address in My Account ›.

• Log in and check if the “Edit address” option is available for your order.

• If the order has already shipped, we can’t change the address, but the courier may offer redirection options.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

If you have been referred by a healthcare practitioner, they will provide any referral code directly if you are eligible. We do not publish or disclose practitioner codes.

Enter the code at checkout on your first one-time order while signed in to your Metabolics account. Once it has been applied, eligible discounts will apply automatically to future one-time orders when you are logged in.

Practitioner discounts do not apply to subscription orders and cannot be combined with another discount. If a code supplied by your practitioner is not working, please contact us with your account email and order details so we can check it.

If you need more help
Email: sales@metabolics.co.uk
Phone: +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK time)

You can check your order status at any time:

• If you have an account

  1. Go to My Account and sign in.

  2. Open My Orders.

  3. Select your order to view its current status (e.g. Processing, Dispatched, Delivered). Tracking will appear here if available.

• If you checked out as a guest
  Your dispatch confirmation email will include courier and tracking details (if available).

👉 Track your parcel any time with our tracking portal:

delivery.metabolics.com/track

Enter your order number or tracking number and it will show the latest Royal Mail or DHL updates in one place.

📦 Orders are usually dispatched within 1 working day (Mon-Fri). Delivery times vary by courier and destination.

• If you need more help

  • 📧 sales@metabolics.co.uk

  • 📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK time)

You’ll receive your tracking number once your order has been dispatched.

• Email: A dispatch confirmation email will be sent to you with your courier details and tracking number.

• My Account:

  1. Sign in to My Account.

  2. Open My Orders.

  3. Select your order to view the tracking number (if available).

👉 Once you have your tracking number, track your parcel here:

delivery.metabolics.com/track

• If you need more help

  • 📧 sales@metabolics.co.uk

  • 📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK time)

Shipping costs are calculated at checkout based on the weight, size and value of your order.

UK orders

• Royal Mail Tracked 48- £3.35

• Royal Mail Tracked 24- £4.25

• Parcel Force Express 24- £7.25

• Parcel Force Express 48 £6.75

Free UK Shipping

• Free Royal Mail Tracked 48 on orders over £50

• Free Parcel Force Express 24 on orders over £150

• Orders under these values show a small delivery charge at checkout

• Subscriptions: free Royal Mail Tracked 48 from your second delivery onwards. Your first subscription order is charged at the usual rate (or free if it is over £50), as free delivery is part of the ongoing subscription benefit

International orders

• Rates are calculated live at checkout depending on the delivery country, order weight and courier. 

💡 You’ll always see the exact shipping cost before confirming your order at checkout.

If you need more help

• 📧 sales@metabolics.co.uk

• 📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK time)

Yes, many orders qualify for free delivery.

UK orders

• Free Royal Mail Tracked 48 on orders over £50

• Free DHL Express on orders over £150

• Subscriptions ship free with Royal Mail Tracked 48 from the second delivery onwards. The first order is charged at the usual rate (or free over £50)

International orders

• Free shipping is not available. Delivery charges are calculated at checkout based on the destination, weight and courier.

💡 You’ll always see whether your order qualifies for free shipping during checkout.

If you need more help

• 📧 sales@metabolics.co.uk

• 📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK time)

Delivery times depend on the courier and destination.

UK orders

• Royal Mail Tracked 48: usually 2-3 working days, but it can take a little longer during busy periods.

• Royal Mail Tracked 24: usually 1-2 working days.

• DHL Express UK: normally delivered the next working day.

International orders

• Royal Mail International Tracked: usually 5-15 working days. Parcels are passed to the local postal service once they reach the destination country.

• DHL Express Worldwide: usually 2-7 working days depending on the region.

📦 Orders are normally dispatched within 1 working day (Mon-Fri). You’ll receive a dispatch confirmation email with courier and tracking details as soon as your order leaves our warehouse.

Yes, we ship to most EU countries, but there are some restrictions following Brexit.

Countries we cannot ship to
🚫 At present, we cannot ship orders to:

• Germany

• Spain

• Austria

• Belgium

All other EU destinations

• Orders are shipped under the IOSS (Import One-Stop Shop) scheme where possible. For parcels up to €150, VAT is collected at checkout, meaning you should not be charged again on delivery.

• For parcels over €150, VAT and any applicable import duties are collected by local customs when your order arrives in the destination country.

What to expect

• Delivery times may be longer than usual due to customs checks.

• You may be contacted by your local courier or postal service to pay any duties or taxes before delivery.

• If charges are unpaid, parcels may be returned.

📦 We recommend checking your country’s import rules before placing an order so there are no surprises.

If you need more help

• 📧 sales@metabolics.co.uk

• 📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK time)

Tracking doesn’t always update in real time. This is most common with Royal Mail, but can also happen with DHL depending on scan points.

Royal Mail tracking

• Not all services provide full tracking.

• Updates may only show when the parcel is out for delivery or after delivery.

• It can take 24-48 hours after dispatch for the number to activate.
  👉 Track your parcel at delivery.metabolics.com/track
  👉 Royal Mail guidance: “Tracking information isn’t always available until your item has been delivered or a delivery attempt has been made.”

DHL tracking

• Usually updates at each step, but short delays can occur between scan points.

• Some early statuses may just show “Shipment information received” until the parcel reaches the export depot.

• DHL Express deliveries to the USA typically update more frequently than Royal Mail.
  👉 Track your parcel at delivery.metabolics.com/track

  If you need more help
  📧sales@metabolics.co.uk
  📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

Yes, we ship worldwide to over 40 countries.

• Royal Mail International Tracked

  • Handed over to the local postal service once it reaches your country.

  • Best for smaller parcels.

  • Fully tracked, but final delivery depends on your local post.

• DHL Express

  • Delivered through DHL’s own network and regional hubs.

  • Fastest and most reliable option.

  • Full end-to-end tracking with dedicated support.

Shipping costs are calculated at checkout based on destination, parcel weight and courier rates. Most international orders arrive within 5-15 working days after dispatch.

💡 Some countries apply customs duties or import taxes. These are the responsibility of the customer. 

If you need more help

• 📧 sales@metabolics.co.uk

• 📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK time)

Royal Mail considers a parcel delayed if it hasn’t arrived within:

• 10 working days (UK)

• 20 working days (International)

Before this time, please allow your parcel to arrive. After this window, we can send a replacement or issue a refund.

For DHL, use the tracking link provided to update your delivery preferences or call DHL customer services for more information. 

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

You can cancel your order if it has not yet been dispatched.

Steps to cancel

• Contact us as soon as possible with your order number.

• If your order is still processing, we will cancel it and issue a full refund.

• If your order has already been dispatched, it cannot be cancelled. You can still initiate a return once it arrives.

Refunds

• Refunds are issued to the original payment method once your cancellation or return has been processed.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

You can return unopened products within 30 days of delivery for a refund or exchange.

How it works

• Products must be sealed, unused, and in their original packaging.

• Returns should be sent with your order details included.

• Once received and checked, we will process your refund or exchange.

• Refunds are issued to the original payment method.

How to start a return

• Open our returns portal: delivery.metabolics.com/returns

• Enter your order number and the email address used at checkout, and the portal will confirm the return process and address details.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

Start your return in our returns portal: delivery.metabolics.com/returns

Steps to start a return

• Open the returns portal.

• Enter your order number and the email address used at checkout.

• Select the item you’d like to return.

• Follow the on-screen instructions to generate your return.

• Send the product back in its original, unopened packaging within 30 days of delivery.

• Once your return arrives back to us and has been processed, we will issue your refund or exchange.

Important notes

• Refunds are issued to the original payment method after processing.

• Return shipping costs are the customer’s responsibility unless the item was sent in error or is faulty.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

Request an exchange in our returns portal: delivery.metabolics.com/returns

Steps to start an exchange

• Open the returns portal and enter your order number and email address.

• Select the order and item you’d like to exchange.

• Choose the replacement item and follow the on-screen instructions.

• Send the original product back in its unopened packaging within 30 days of delivery.

• Once your return arrives back to us and has been processed, we will send out the replacement item.

Important notes

• Exchanges are only possible for items that are sealed and unused.

• If the replacement item costs more, we will contact you to arrange payment.

• If the replacement costs less, we will refund the difference once the return is processed.

• Return shipping costs are the customer’s responsibility unless the item was sent in error or is faulty.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

Refunds are issued once your return arrives back to us and has been processed.

Steps to request a refund

• Open the returns portal: delivery.metabolics.com/returns

• Enter your order number and the email address used at checkout.

• Select the order and item you’d like to return.

• Send the product back in its original, unopened packaging within 30 days of delivery.

• Once your return is checked and approved, your refund will be issued to the original payment method.

Important notes

• Refunds can only be made to the original payment method.

• Refund times depend on your bank or card provider but usually take 3-5 working days after processing.

• Return shipping costs are the customer’s responsibility unless the item was sent in error or is faulty.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

Sometimes couriers mark a parcel as delivered before it actually reaches you.

Steps to check first

• Check with neighbours, building reception, or a safe place around your property.

• Look for a delivery card or email/text from the courier with further instructions.

• Double-check the delivery address on your order confirmation.

Next steps

• For Royal Mail: deliveries can occasionally be scanned early and may arrive within the next 24 hours.

• For DHL: tracking updates may show as “delivered” when the parcel is awaiting handover, so please allow a short delay.

• If your parcel still has not arrived after 24 hours, contact us and we will investigate with the courier.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

If you receive the wrong item, please let us know and we will put it right quickly.

Steps to take

• Email us at sales@metabolics.co.uk with your order number and a photo of the item you received.

• We will confirm the next steps, which may include sending you a pre-paid return label.

• Once confirmed, we will send out the correct item as soon as possible.

Important notes

• You will not be charged extra for correcting an order error.

• Please do not use the incorrect item, as it may need to be returned to us.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

If something is missing from your parcel, we will resolve this for you.

Steps to take

• Check your order confirmation to make sure the item was included in your purchase.

• Look inside all packaging carefully, as smaller items may be tucked between protective materials.

• If the item is still missing, email us at sales@metabolics.co.uk with your order number and details of what is missing.

Next steps

• We will investigate and, if confirmed, send the missing item or arrange a refund.

• You will not be charged extra for correcting a packing error.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

If you experience an unexpected reaction, please stop taking the product immediately and contact us.

What we will do

• Under our obligations as a food manufacturer operating to GMP (Good Manufacturing Practice), we must investigate reports like this.

• We will determine whether it is an Adverse Event Report (AER), a product issue, a stability issue, or another cause.

• To do this, we will need detailed information from you about the product, batch number, and your experience.

Steps to take

• Email us at sales@metabolics.co.uk as soon as possible.

• Provide your order number, product name, batch number, and a description of what happened.

• Please include whether you are taking any other supplements or medications.

Important note
We cannot give medical advice. If your reaction is severe, please seek immediate medical attention from a healthcare professional.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

If your order arrives damaged, please contact us so we can put it right.

Steps to take

• Email us at sales@metabolics.co.uk with your order number.

• Include clear photos showing:

  • The outer packaging as it arrived

  • The contents and the damage to the product(s)

• This helps us investigate with the courier and prevent future issues.

Next steps

• Once we receive the details, we will arrange a replacement or refund.

• You will not be charged for correcting a delivery issue.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

You can cancel, pause, or skip any subscription at any time before the next charge date, either through your account or by contacting us.

Once a subscription order has been charged and dispatched, it follows our standard returns process, unopened goods within 30 days for UK and rest of world, or within 14 days of delivery for EU customers under the Consumer Rights Directive.

To start a return, use our returns portal: https://delivery.metabolics.com/returns.

Questions about your subscription? Call 01380 812799 or email sales@metabolics.co.uk.

Once your return arrives at our warehouse, our quality team inspects it within 2 to 3 working days. We'll then issue your refund automatically and email you a confirmation.

Please allow a further 5 to 10 working days for the funds to appear on your card or bank statement, depending on your provider.

For EU orders, refunds are issued within 14 days of us receiving the goods back, or of you providing proof of return, whichever is earlier, as required by the EU Consumer Rights Directive.

If it's been longer than 10 working days since you received your refund confirmation, please get in touch and we'll chase it with the payment processor.

In the unlikely event your order arrives damaged, or items are missing, please contact us within 7 days of delivery so we can put it right straight away:

• Phone: 01380 812799 (Mon to Fri, 9am to 5pm)
• Email: sales@metabolics.co.uk
• Returns portal: https://delivery.metabolics.com/returns

Please keep the outer packaging and any damaged items until we've confirmed next steps, as we may need photos for our courier or quality team.

Once we've confirmed the issue, we'll arrange a replacement or refund straight away, no need to return the damaged item unless we ask.

If you are ordering from an EU member state, you have the right to cancel your order for any reason within 14 days of receiving the final item, under the EU Consumer Rights Directive (2011/83/EU).

• Cancel before dispatch: full refund, no charge. Please contact us straight away.
• Cancel after delivery: notify us through the returns portal within 14 days of delivery, then return the goods within a further 14 days.

If the 14th day falls on a Saturday, Sunday, or public holiday, the deadline rolls to the next working day.

To start a return, please use our returns portal:

https://delivery.metabolics.com/returns

Return address

Metabolics Ltd
5 Eastcott Common
Eastcott
Devizes
Wiltshire
SN10 4PL
United Kingdom

Return shipping costs

Return postage is the customer's responsibility unless the item is faulty, damaged, or sent in error, in which case we'll cover it. We recommend a tracked service, as the parcel remains your responsibility until it reaches us.

Exclusion: opened or used supplements

Under Article 16(e) of the Consumer Rights Directive, opened or used food supplements are excluded from the right of withdrawal on hygiene and product-safety grounds. Unopened, sealed items remain fully returnable within the 14-day window.

Refund timing

Refunds are issued within 14 days of us receiving the goods back, or of you providing proof of return, whichever is earlier. We use the same payment method you used at checkout. Funds typically appear within a further 5 to 10 working days depending on your bank.

Questions? Call +44 1380 812799 or email sales@metabolics.co.uk.

We accept returns on unopened, unused goods within 30 days of the order date.

To start a return, please use our returns portal:

https://delivery.metabolics.com/returns

Enter your order number and email address, and the portal will walk you through the process and issue your returns authorisation. Returns sent without going through the portal cannot be processed, as we won't be able to identify your parcel on arrival.

Return address

Metabolics Ltd
5 Eastcott Common
Eastcott
Devizes
Wiltshire
SN10 4PL
United Kingdom

Return postage

Return postage is the customer's responsibility unless the item is faulty, damaged, or sent in error, in which case we'll cover it.

Opened or used supplements

For hygiene and product-safety reasons, opened or used food supplements cannot be returned unless they are faulty or were sent in error.

Questions? Call 01380 812799 or email sales@metabolics.co.uk.

Full ingredient details for every supplement are listed on each product page.

How to check ingredients

• Go to the product page on metabolics.com.

• Scroll to the Ingredients section for a full breakdown.

• You can also view serving size, capsule contents, and any additional materials such as capsule shell type.

Important notes

• We clearly state whether a product is suitable for vegetarians or vegans.

• Allergen information is shown where relevant.

• We do not provide Certificates of Analysis (COAs) to customers, but all products are manufactured in-house under GMP (Good Manufacturing Practice) with full quality testing.

• If you need further clarification, please contact us before ordering.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

Expiry, serving, and storage information are always printed on the product label - for US products the date of manufacture is printed in accordance with US supplement regulations.  

Typical shelf life

• Liquids: minimum of 12 months from the date of manufacture.

• Capsules and powders: up to 2 years, depending on the product composition.

• Shelf life may vary due to factors such as ingredient interactions and the hygroscopicity (moisture-absorbing nature) of certain materials.

Our approach

• We avoid preservatives and added stability agents wherever possible.

• All products are manufactured under GMP (Good Manufacturing Practice) and tested for quality throughout their shelf life.

Storage advice

• Keep products in their original containers with lids closed tightly.

• Store in a cool, dry place away from direct sunlight.

• Always check the expiry date before use.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

For best results, always follow the storage instructions printed on the product label.

General storage advice

• Keep products in their original containers with lids closed tightly.

• Store in a cool, dry place away from direct sunlight and heat.

• Do not store in humid environments such as bathrooms, as moisture can affect product stability.

• Always check the expiry date before use.

Special notes

• Some products may need refrigeration after opening for optimal stability and bioavailability.

• This will be clearly stated on the product label if required.

Why this matters

• Certain ingredients are sensitive to light, heat, or moisture.

• Proper storage helps maintain product quality without preservatives or unnecessary stabilisers.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

We have been manufacturing clean label supplements for over 30 years. All products are made in our own facilities in Wiltshire, UK, under strict Good Manufacturing Practice (GMP). Unlike many brands, we control the entire process in house, from sourcing to final testing, and we avoid unnecessary fillers, preservatives, or stabilisers. We remain a family run business, trusted by thousands of global partners.

Most of our range is suitable for vegans and vegetarians. Suitability is clearly shown on each product page and label. Capsule shell types such as HPMC are always listed.

We clearly label any potential allergens on each product. The majority of our products are free from gluten, dairy, and nuts. If you are unsure, please check the product page or contact us before ordering.

We use vegetarian capsule shells as standard. The exact material is listed on the product label and on the website.

We believe supplements should be as clean as possible. Instead of adding preservatives, we protect stability through careful formulation, packaging, and batch testing.

All Metabolics supplements are produced in house at our two manufacturing sites in Wiltshire, UK. We never outsource production.

Every batch is tested for identity, purity, and stability. All testing is carried out under GMP standards to guarantee quality.

We do not provide COAs to customers. Instead, we guarantee quality through in house testing, GMP compliance, and transparent labelling on every product.

Many customers combine products. We cannot give personal medical advice. If you are unsure about combinations or interactions, speak to a qualified practitioner.

Some products may not be suitable. Please speak to your healthcare professional before use. Always follow the label.

Natural variation can occur between batches due to raw ingredient characteristics. This does not affect quality. Every batch is tested under GMP before release.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799

Some liquids may show harmless sediment or crystals over time. Gently shake before use. If you are concerned, send a photo and batch number to our team.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799

Yes. Keep products in original containers with labels intact. For flights, place liquids in your hold luggage if over the cabin limits. Avoid heat and direct sun during travel.

Most products are vegetarian. We do not use any ingredients with GMOs, and the capsule shell materials are listed on each product page and label. If you need confirmation, contact us before ordering.

If you need more help

📧 sales@metabolics.co.uk

📞 +44 (0)1380 812799

All Metabolics formulations are based on current scientific literature, practitioner input, and decades of manufacturing experience. We review peer-reviewed studies and clinical data when selecting nutrient forms and dosages.

We do not run clinical trials ourselves, but our formulations are built from published, peer-reviewed evidence. All product claims are compliant with UK and EU food supplement regulations.

We use forms of nutrients with proven stability and absorption, avoiding unnecessary additives. Dosages are set to align with safe and effective use, always within regulatory limits.

Yes. Every ingredient and finished batch is tested for identity, purity, and safety, which includes screening for heavy metals, microbes, and contaminants.

You can use our free Supplement Interactions Checker to see if any Metabolics supplements may interact with medications, conditions, other supplements, or nutrients.

• Enter the products or substances you’d like to check.

• The tool will highlight any known interactions.

• It’s for information only and not a substitute for professional medical advice.

If you’re unsure, please speak with a qualified health professional before making changes to your supplements.

If you need more help
Contact our Customer Service team at info@metabolics.com or call +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK time).

• Yes, you can buy digital gift cards directly on our website.

• Choose the amount, add it to your basket, and complete checkout as normal.

• Gift cards are delivered by email with instructions for redemption.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

I’m having trouble logging in

If you cannot access your account, it is usually due to an email, password, or account status issue.

Steps to try first

• Make sure you are using the same email address you originally registered with.

• Check for typing errors or extra spaces in your email or password.

• If you forgot your password, use the “Forgot your password?” link on the login page to reset it.

If you still cannot log in

• Try clearing your browser cache or using a different browser or device.

• If you are not receiving a password reset email and you have not logged in for some time, your account may need to be reactivated before you can reset your password. Please contact the Metabolics team to request an account reactivation email, then try the password reset again once this has been completed.

• If you still cannot access your account after these steps, contact us and we will help you regain access.

If you need more help

• 📧 sales@metabolics.co.uk

• 📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

You can cancel your subscription anytime from your online account.

Steps to cancel

• Log into your account.

• Click on the Subscriptions tab.

• Select the subscription you want to cancel.

• Choose Cancel subscription and follow the prompts.

Important notes

• Cancellations must be made before your next billing date to avoid being charged for the upcoming order.

• You can also use the same menu to skip a delivery or change the frequency instead of cancelling completely.

• Once cancelled, you will receive confirmation by email.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

You can change the products in your subscription anytime from your online account.

Steps to update items

• Log into your account.

• Click on the Subscriptions tab.

• Select the subscription you want to update.

• Choose Edit or Swap product.

• Pick your new product or adjust quantities, then save your changes.

Important notes

• Updates must be made before your next billing date to apply to your upcoming order.

• You can also change your delivery frequency or skip a delivery from the same menu.

• Once updated, you will receive a confirmation email.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)

• To request account deletion or a copy of your personal data, please email us directly at sales@metabolics.co.uk.

• We’ll confirm your request and securely process it in line with GDPR.

If you need more help:
Call us on +44 (0)1380 812799.

• Your subscription renews automatically based on the frequency you selected (e.g. every 30, 60 or 90 days).

• You can view your next billing date by logging into My Account ›.

• From there, you’ll see all upcoming orders and charges in your subscription dashboard.

If you need more help
📧 sales@metabolics.co.uk
📞 +44 (0)1380 812799 (Mon-Fri, 9am-5pm UK)
💬 Outside these hours, our chat assistant can help with order updates, subscriptions, and product information.

GMP stands for Good Manufacturing Practice. It is the internationally recognised standard that ensures supplements are consistently produced and controlled to the highest quality. At Metabolics, every stage of manufacturing, from ingredient sourcing to final testing, follows GMP.

Yes. All Metabolics supplements are manufactured in our own facilities in Wiltshire, UK. We do not outsource production, which means we maintain full control over quality and traceability.

Yes. We are fully compliant with the US Food and Drug Administration (FDA) and have been successfully audited multiple times. This is one of the highest levels of compliance in the food supplements industry. It means our products meet not only UK and EU standards but also the rigorous requirements of the US market.

All ingredients are sourced from trusted global suppliers. Each supplier must provide comprehensive safety documentation and Certificates of Analysis (COAs) before we accept any material.

How do you test your products for quality and safety?
We validate every ingredient and finished product through multiple layers of testing:

• Identity testing to confirm the ingredient is exactly what it claims to be

• Microbiological testing on every batch to ensure safety

• Finished batch testing before release

• Ongoing surveillance testing to monitor stability and quality over time

This means we are not just relying on supplier documentation but independently confirming quality at every stage.

We design every formula with stability in mind. This includes considering ingredient interactions, hygroscopicity (moisture absorption), and packaging choices. All products are monitored for stability as part of our GMP process.

All Metabolics products are designed and manufactured in-house at our state-of-the-art clean room facility in Wiltshire, in the South West of the UK.

Our Manufacturing Facility

Metabolics operates from a purpose-built, state-of-the-art clean room manufacturing facility located at 5 Eastcott Common, Eastcott, Devizes, Wiltshire, SN10 4PL.

As far as we are aware, there is no other UK nutritional supplement manufacturer with the same standard of manufacturing facility.

Clean Room Manufacturing Standards

Our manufacturing process takes place in a controlled clean room environment that ensures products are produced to the highest standards.

Key features of our manufacturing include:

• Semi-automatic machinery - Our equipment runs without added lubricants, eliminating the need for machine-smoothing agents that some manufacturers use to speed up production

• Random batch testing - We conduct quality checks to guarantee all products meet our very high standards

• Post-clean sampling - We take samples following equipment clean-down to ensure there is absolutely no chance of contamination

Quality Control & Purity

We are fully committed to providing the highest levels of purity and quality in all our supplements. This starts with sourcing the best quality raw materials of the highest purity.

What we add:

• Most of our encapsulated products contain only the active ingredients and nothing else

• When the quantity of an ingredient is too small to create a usable product, we add one filler only: plant cellulose, a plant-sourced dietary fibre that passes harmlessly through the body

• For liquid supplements, we only add purified water (18.2MΩ), which is as pure as water can be

What we do not add:

• No hidden fillers, emulsifiers, binders, lubricants or stabilisers

• No Magnesium Stearate, Stearic Acid, Polyvinylpyrrolidone or Sodium Carboxymethylcellulose

• Nothing that could possibly interfere with the active ingredients

Our Accreditations

Metabolics products are manufactured under strict guidelines and quality certifications, including:

• GMP & HACCP certification - Ensures food supplements are constantly manufactured and controlled to a high standard

• ISO 9001:2015 - Quality management system that consistently provides products and services meeting customer and regulatory requirements

• ISO 14001:2015 - Allows us to measure and improve our environmental impact

• U.S. FDA registration - Registered with the U.S. Food and Drug Administration pursuant to the Federal Food, Drug and Cosmetic Act

Our History

Metabolics has been operating for over 25 years, having been founded in 1991 by Alison Astill-Smith, a fully registered and experienced Osteopath. Alison established Metabolics to offer practitioners and individuals the best quality nutrition after being dissatisfied with the quality of supplements available for use in her practice.

We are a relatively small, family-run business with an excellent team of people, all committed to producing the highest quality nutritional supplements to our customers across the globe.

If you need more help

• 📧 info@metabolics.co.uk

• 📞 +44 (0)1380 812799 (Mon-Thurs, 8:30am-5:30pm | Fri, 8:30am-5:00pm UK time)

• 🔗 Read more about Metabolics on our About Us page

• Product packaging: We use plastic bottles for most supplements and glass bottles for some liquid products.

• Shipping packaging: Orders are packed using protective cardboard pulp, which is often made from recycled material.

How do I recycle Metabolics packaging?

• Plastic bottles and lids: Rinse and recycle with household plastics.

• Glass bottles: Recycle with household glass collections.

• Cardboard boxes and pulp protectors: Recycle with household paper and card.

• Labels and seals: These are small enough to be recycled with the main container.

We often use Royal Mail, which has one of the lowest carbon footprints in the UK. Many deliveries are made on foot or by bicycle, making it more sustainable than van-only services.

Yes. All energy supplied to our manufacturing facilities in Wiltshire comes from renewable sources.

No. We do not conduct or commission animal testing on any of our products.

We provide practitioner accounts exclusively for qualified healthcare professionals.

• To register, complete the practitioner sign-up form.

• You will need to upload your qualification certificates and proof of insurance, or evidence that you are currently undertaking a recognised training course.

• Once approved, you will have access to practitioner resources and product ordering.

Yes. Practitioner accounts include tools to support your clients. You can browse the shop section of the practitioner portal, build a basket of products, and share it directly with your clients.

Yes. In the practitioner portal, you can create a basket tailored to your client’s needs. A shareable link is generated, which you can send via email, WhatsApp, or social media. Your client can then purchase the exact products you recommend.

The practitioner portal is designed to support healthcare professionals in working with their clients.

What you’ll find inside

• Full access to the Metabolics product range

• Practitioner tools to help manage client recommendations

• Learning resources and professional support materials

• Account management and order history in one place

How to access

• Log into your account

• Go to My Account and click Practitioner Portal

• From there, you will have everything you need to use Metabolics products effectively within your practice.

At Metabolics, we only work with trained healthcare professionals to ensure the highest standards of care. Practitioner accounts allow recommendations to be made responsibly and professionally, rather than through public affiliate links.

• Liquids: fast absorption, often ideal for flexible dosing

• Capsules: convenient, pre-measured servings, easy to take on the go

• Powders: flexible for mixing into food or drinks, good for higher doses

Many customers use a combination of supplements. However, we cannot provide individual medical advice. If you are unsure, please consult a qualified healthcare professional before combining products.

Yes. In addition to practitioner accounts, we supply health stores, pharmacies, and clinics worldwide. We are open to building long-term relationships with partners who share our values.

Email sales@metabolics.co.uk with your business details, including your registration and VAT number if applicable. Our team will review your application and get back to you.