Terms and Conditions

Last updated: 25th September 2026

Please read these terms and conditions carefully before using this website or placing an order. By using www.metabolics.com (the "Site") or ordering from us you agree to be bound by these terms. If you do not agree, please do not use the Site.

We may change these terms from time to time. Changes apply to orders placed after the date they are published. The version that applies to your order is the one published at the time you placed it.

Contents

  1. About us and how to contact us
  2. Using the Site
  3. Your personal data
  4. Product information and health disclaimer
  5. Our supplements quiz and online tools
  6. Our use of artificial intelligence
  7. Terms and conditions of sale
  8. Subscribe & Save
  9. Promotions, discount codes and pricing
  10. Practitioner and trade customers
  11. Reviews and content you submit
  12. Copyright and intellectual property
  13. Liability
  14. Complaints, governing law and general
  15. About us and how to contact us

This Site is operated by Metabolics Ltd ("Metabolics", "we", "us" or "our"). We are a company registered in England and Wales under company number 2844683. Our registered office is 5 Eastcott Common, Eastcott, Devizes, Wiltshire, SN10 4PL.

You can contact our Customer Services team by telephone on +44 (0) 1380 812799 (Monday to Friday, 8.30am to 5.00pm), by email at sales@metabolics.co.uk, through the contact page on the Site, or by post at the address above. For anything relating to your personal data, please email sales@metabolics.co.uk.

  1. Using the Site

The content of the Site is for your general information and use only and may change without notice. We take reasonable care to keep the Site accurate and up to date but we do not guarantee that it is free from errors or omissions, and we may correct any error at any time.

You must not use the Site in any way that is unlawful, that damages or interferes with the Site or its security, or that infringes anyone's rights. You must not attempt to gain unauthorised access to any part of the Site, our systems or any account other than your own. You are responsible for keeping your account password confidential.

The Site may contain links to other websites. These are provided for your convenience only. We have no control over, and accept no responsibility for, the content or privacy practices of those sites, and a link does not mean we endorse them.

We aim to keep the Site available at all times but we do not guarantee that it will be uninterrupted or error-free. We will not be liable if the Site is unavailable for any period.

  1. Your personal data

We only use your personal data as set out in our Privacy Policy, which explains what we collect, how we use it, how long we keep it and your rights. It also covers marketing by email, SMS and WhatsApp, our supplements quiz, and cookies. Please read it at www.metabolics.com/pages/privacy-policy.

  1. Product information and health disclaimer

Our products are food supplements. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. Do not exceed the stated recommended daily dose. Keep out of reach of children. Store as directed on the label.

Nothing on the Site — including product descriptions, articles in The Metabolics Journal, quiz results, calculator results or answers from our online assistant — is medical advice, and it is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, breastfeeding, taking medication, under medical supervision or have an existing medical condition, please consult your GP, pharmacist or a qualified healthcare practitioner before taking any supplement.

Product labels and formulations are updated from time to time. Always read the label and information supplied with the product before use. Where there is any difference between the Site and the label, the label takes precedence.

You must be 18 or over to buy from the Site.

  1. Our supplements quiz and online tools

The Site offers tools including a supplements quiz, a heart health calculator and an online shopping assistant. These tools generate suggestions automatically, using software (including AI-assisted software) that matches the information you enter to our product range and published information. The suggestions are general wellness information only. They are not medical advice, they do not take account of your full medical history, and they are not a substitute for advice from a qualified practitioner.

Quiz and tool results depend on the accuracy of what you enter. We are not responsible for suggestions based on incomplete or inaccurate answers. You are free to ignore any suggestion and are under no obligation to buy anything.

Our online assistant may occasionally give information that is incomplete or incorrect. Please check important information against the product label or with our Customer Services team, and do not rely on the assistant for medical, dosage or safety advice.

How we handle the information you enter into these tools, including any health information you give us in the quiz, is explained in our Privacy Policy.

  1. Our use of artificial intelligence

We use artificial intelligence ("AI") tools in some parts of our business. This section summarises where. A fuller explanation, written in plain language, is on our How we use AI page at [www.metabolics.com/pages/how-we-use-ai], and we will update that page if our use of AI changes.

6.1 Images. Some of the lifestyle images on the Site and on our social media channels are generated using AI rather than photographed. Any people shown in such images are not real customers or practitioners, and the images illustrate a scene rather than the results of using any product. [Photographs of our products show the actual product.]

6.2 Quiz, online assistant and other tools. The tools described in section 5 use AI. You will be told when you are interacting with an AI tool rather than a member of our team. Use of these tools is optional. You can browse and buy from the Site without them, and you can contact Customer Services using the details in section 1 if you would prefer to deal with a person.

6.3 Customer service. Our team may use AI tools to help draft replies to emails. Every reply is read, checked and sent by a member of our team, and no reply is sent to you automatically. Telephone calls are answered by our team.

6.4 Content. We may use AI tools to help research, plan and draft content on the Site, including articles and product descriptions. All such content is reviewed and approved by our team before publication, and we take responsibility for everything we publish.

6.5 What AI is not used for. AI plays no part in deciding what goes into our products or in how they are manufactured and quality-checked. Formulation, manufacturing and quality control are carried out by our staff at our GMP-certified facility in accordance with documented procedures. Customer reviews and testimonials are not generated by AI, [and we do not display AI-generated images of people alongside reviews or testimonials.]

6.6 Your information. Information you enter into the quiz, online assistant or other tools is processed by AI to generate suggestions, and may be processed by the third-party AI providers named in our Privacy Policy. How we handle that information, including any health information, is explained in the Privacy Policy.

  1. Terms and conditions of sale

7.1 Definitions

"Goods" means the products you order from us through the Site. "Contract" means the contract between you and us for the sale of Goods. "Consumer" means an individual buying Goods wholly or mainly for personal use. "Trade customer" means a business, practitioner or other organisation buying Goods for the purposes of its trade, business or profession.

7.2 Forming the contract

When you place an order through the checkout you are making an offer to buy the Goods. We will send you an email acknowledging receipt of your order. This acknowledgement is not acceptance. A Contract is formed only when we send you a dispatch confirmation, and only for the Goods listed in it. We may decline an order for any reason, including because a product is out of stock, because of an error in the price or product description, or because we cannot deliver to your address. If we decline an order after payment has been taken, we will refund you in full.

7.3 Prices and payment

Prices shown on the Site are in pounds sterling and, for UK customers, include VAT at the applicable rate. Delivery charges are shown separately at checkout before you confirm your order. Prices may change at any time, but changes will not affect an order we have already accepted.

If we discover a pricing error before dispatch, we will contact you and give you the option to reconfirm your order at the correct price or cancel it for a full refund. Where a pricing error is obvious and could reasonably have been recognised as a mistake, we are not obliged to supply the Goods at the incorrect price.

Payment is taken in full at the time of order using the payment methods shown at checkout. We do not store your card details; payments are processed securely by our payment provider.

7.4 International orders

If you order for delivery outside the UK, you are responsible for any import duties, taxes and customs charges that apply in the destination country, and for complying with any local rules about importing food supplements. You must provide any information that customs authorities require to clear your order. Delivery times for international orders vary.

7.5 Delivery

We aim to dispatch over 97% of orders on the day they are placed (Monday to Friday, excluding public holidays). Delivery options, estimated delivery times and charges are shown at checkout. Estimated delivery dates are estimates only, but we will deliver within 30 days of your order unless you agree otherwise.

Delivery takes place when the Goods are delivered to the address you gave us. If you are a Consumer, the Goods are your responsibility (and the risk of loss or damage passes to you) from the time of delivery. If nobody is available to accept delivery, the carrier will leave instructions for redelivery or collection. If a delivery is returned to us because it was not collected or the address you gave was incorrect, we may charge our reasonable costs of redelivery.

If your Goods have not arrived within the estimated delivery time, please contact us so that we can trace them. Royal Mail treats untracked UK post as lost only after 10 working days and international post after 20 working days, so we may be unable to open a claim or replace an untracked parcel before then. We recommend a tracked service for urgent orders. Where an order is genuinely lost, we will send a replacement or refund you in full.

7.6 Damaged, faulty or incorrect Goods

Please check your order when it arrives. If Goods are damaged in transit, faulty or not what you ordered, contact us as soon as possible and in any event within 30 days of delivery. We will ask for details and may ask for photographs. We will replace the Goods or refund you, and we will cover the cost of returning them. This does not affect your legal rights, which are summarised in section 7.8.

7.7 Cancelling an order and returning Goods (Consumers)

If you are a Consumer you have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for any reason within 14 days of the day you (or someone you nominate) receive the Goods. If your order is delivered in more than one parcel, the 14 days run from the day you receive the last parcel.

To cancel, tell us clearly in writing within that period — by email to sales@metabolics.co.uk, by post to the address above, or using the model cancellation form at the end of these terms. You must then return the Goods to us within 14 days of telling us you wish to cancel. Unless the Goods are faulty, you are responsible for the cost of returning them and for taking reasonable care of them in transit; we recommend a tracked service.

We will refund the price of the Goods and the standard delivery charge (but not any extra cost of a faster delivery option you chose) within 14 days of receiving the Goods back, or of you providing proof that you have sent them, whichever is earlier. We will refund you using the same payment method you used to pay.

Sealed products: for hygiene and health protection reasons, you cannot cancel an order for food supplements that have been unsealed after delivery, and we cannot accept returns of unsealed products unless they are faulty. You can inspect unopened products as you would in a shop. If the value of the Goods is reduced because you have handled them more than that, we may deduct an amount to reflect the reduction in value.

7.8 Your legal rights as a Consumer

Under the Consumer Rights Act 2015, Goods must be as described, fit for purpose and of satisfactory quality. If they are not, you are entitled to a repair, replacement or refund depending on the circumstances and how long you have had the Goods. Nothing in these terms affects those rights. For more information about your rights you can contact Citizens Advice.

7.9 Trade customers

If you are a Trade customer, sections 7.7 and 7.8 do not apply. Cancellation and return of Goods by Trade customers is at our discretion and may be subject to a restocking charge. Our trade terms and practitioner account terms, where you have agreed to them, apply in addition to these terms and take precedence where they conflict. Terms and conditions for our Practitioner Growth Programme can be found on the practitioner portal.

  1. Subscribe & Save

If you set up a Subscribe & Save subscription, you agree to us delivering the selected Goods, and charging your chosen payment method, at the frequency you select until you cancel. Each delivery is a separate order under these terms.

We will tell you the price and delivery frequency when you subscribe, and any subscription discount will be shown at that time. If we need to change the price of a subscription product we will give you at least 5 days' notice by email before the change takes effect, so that you can cancel if you wish.

You can skip a delivery, change the frequency or cancel your subscription at any time through your account or by contacting Customer Services, provided you do so at least 1 working day before the next scheduled order is processed. Orders already processed will be dispatched and can be returned under section 7.7. Your right to cancel under section 7.7 applies to the first delivery of a subscription in the same way as to any other order.

  1. Promotions, discount codes and pricing

Discount codes and promotional offers are subject to the specific terms published with them, which may include an expiry date, minimum spend, product exclusions and a limit of one use per customer. Unless the promotion says otherwise, codes cannot be combined with any other offer, applied to subscription orders, applied to previous orders, or exchanged for cash. We may withdraw or amend a promotion at any time, and may cancel orders where we reasonably believe a code has been misused or obtained improperly.

Practitioner and trade pricing is available only to approved account holders and may not be shared with or passed on to third parties.

  1. Practitioner and trade customers

Practitioner accounts are available to qualified healthcare practitioners who meet our eligibility criteria. We may ask for evidence of qualifications or professional registration and may refuse or close an account at our discretion. Practitioner account holders must comply with the additional terms of the practitioner programme, available through the Practitioner Hub.

Trade customers must not resell our Goods through any third-party online marketplace, or outside any territory or channel agreed with us, without our prior written consent.

  1. Reviews and content you submit

If you submit a review, comment, question or other content to the Site, you confirm that it is your own, that it is honest and based on your genuine experience, and that it does not infringe anyone's rights or contain anything unlawful, defamatory or offensive. You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with our business, including on the Site and in marketing. We may edit or remove content at our discretion. Reviews we display are genuine customer reviews; we do not publish reviews we know to be fake, and we do not pay for or edit reviews in a way that misrepresents them.

  1. Copyright and intellectual property

The Site and its content — including text, product descriptions, articles, images, graphics, logos, design and layout — are owned by or licensed to Metabolics Ltd and are protected by copyright, trade mark and other intellectual property laws. © Metabolics Ltd 2026. All rights reserved.

You may view, print or download extracts for your own personal, non-commercial use, and you may share links to the Site. You may not otherwise copy, reproduce, republish, distribute, transmit, store in any other website or electronic retrieval system, or commercially exploit any part of the Site without our prior written consent. Metabolics, Motion Nutrition, Nutristrength and Petabolics are trade marks of Metabolics Ltd. All other trade marks on the Site are acknowledged.

  1. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the Goods (including the right to receive Goods that are as described, fit for purpose and of satisfactory quality), or for anything else that cannot be excluded or limited by law.

If you are a Consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, and we supply the Goods for domestic and private use only — we are not liable for any loss of profit, loss of business or business interruption if you use them for commercial purposes.

If you are a Trade customer: our total liability to you in connection with any order is limited to the price paid for that order, and we are not liable for any indirect or consequential loss, loss of profit, loss of revenue, loss of business or loss of data, however arising.

We are not liable for any delay or failure to perform our obligations caused by events outside our reasonable control, including strikes, postal or carrier delays, extreme weather, failure of utilities or communications networks, or action by a government or regulator. We will tell you if such an event affects your order and will resume performance as soon as reasonably possible; if the delay is substantial you may cancel and receive a refund for Goods not delivered.

  1. Complaints, governing law and general

If you have a complaint, please contact our Customer Services team using the details in section 1 and we will do our best to resolve it promptly.

These terms and any Contract are governed by the laws of England and Wales. If you are a Consumer you may bring proceedings in the courts of England and Wales, or in the courts of Scotland or Northern Ireland if you live there. If you are a Trade customer, the courts of England and Wales have exclusive jurisdiction.

If any part of these terms is found to be invalid or unenforceable, the rest will continue to apply. If we do not enforce any of our rights, that does not mean we have waived them. The Contract is between you and us; no other person has any rights under it. We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights.

These terms replace any previous terms and conditions published on the Site.

Model cancellation form

(Complete and return this form only if you wish to cancel your order under section 7.7.)

To: Metabolics Ltd, 5 Eastcott Common, Eastcott, Devizes, Wiltshire, SN10 4PL — sales@metabolics.co.uk

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods: ____________________

Ordered on / received on: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________